FAQ
What’s your return policy?
You have 30 days from delivery to return unused, unworn items in their original packaging. Return shipping is the customer’s responsibility unless the item is defective or incorrect. To start a return, contact us with your order number.
What payment methods do you accept, and can I change my order?
We accept all major credit cards, Shop Pay, PayPal, Apple Pay, and Google Pay through a secure, encrypted checkout. If you need to cancel or modify your order, contact us within 12 hours—after that, changes may not be possible.
How does shipping work?
We ship worldwide including the EU, North America, Australia, and Asia. Orders are processed in 1–2 business days. Delivery typically takes 5–7 business days. Free shipping is available on orders over $50. You’ll get a tracking number via email once your order ships.
How do I know what size to order?
Our sizing runs true—just check our size chart. The bamboo fabric has a perfect amount of stretch, so it contours to your body without squeezing.
Q: How is this different from other underwear I can get on Amazon or in stores?
A: Most brands sell you cotton or polyester blends that trap heat and moisture. Ours are made with bamboo viscose—a naturally breathable, moisture-wicking fabric that feels cooler and softer than cotton. The fibers are hollow so they naturally outperform all others. Once you wear it, you’ll feel the difference immediately.
Q: Is bamboo really that comfortable?
A: Yeah. Most guys describe it like “wearing nothing at all.” Bamboo fabric is insanely soft, almost like silk, but more durable. It's temperature-regulating, so it stays cool when it’s hot, and warm when it’s cold.
Q: Will it ride up or bunch during the day?
A: Nope. Our design has a no-roll waistband, a supportive pouch, and a stay-put cut. Whether you're sitting, squatting, or walking, it stays in place without adjusting.
Q: I’m skeptical—what if I don’t like them?
A: Totally fair. That’s why we offer a 30 day Guarantee. If you don’t love your first pair, we’ll refund you. Simple as that.
Q: Do they really wick moisture? Or is that just marketing?
A: Bamboo absorbs up to 40% more moisture than cotton. That means less sweat, less stickiness, and no swamp situation—whether you're working out, working a desk job, or living life in between.
Q: Are they good for sensitive skin?
A: Yes. Bamboo is naturally hypoallergenic and antibacterial. That means less irritation and odor, especially if you’ve had issues with other fabrics in the past.
Q: Do they stretch out over time?
A: Not if you care for them right. Wash cold, hang dry if you can, and they’ll keep their shape for a long time.
Q: Why are you priced similarly to premium brands?
A: Because we don’t cheap out on materials. You're getting premium bamboo viscose, comfort-engineered design, and skin-safe stitching without the insane markups. You’re not paying for celebrity endorsements. Just performance.
