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Have We Met?
Let us formally introduce ourselves. We're MOKU.
As you can see from your way down we're a brand that's obsessed with bringing you high quality and environmentally friendly drawers that don't harm you or our Home.
Bamboo fabric
Thats what makes MOKU like nothing else you've ever tried.
We blend organically grown bamboo into our essentials. Thats why its so Safe not just for you, but also the Planet! By using a closed loop manufacturing process and extracting fibers right from the bamboo we make our underwear the most sustainable out there. Btw did you know bamboo is 4 times softer than cotton?
Lets Make a Deal
We here at MOKU are passionate about your health and that of our planet, so we make sure our essentials are the cream of the crop!
We'll even make you a promise, If you have any problems just let us know and we'll make it right! Deal?
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Quality guarantee
We stand behind every pair. If you receive a defective product or something doesn’t meet our quality standards, we’ll make it right. We’ll offer a replacement, exchange, or refund where appropriate
If you contact us within 14 days of delivery you can even return any piece just like that.
We’re a small, quality-driven brand — and your comfort and trust mean everything to us.
Material care
Wash in cold water
Use mild, eco-friendly detergent
Do not bleach
Avoid fabric softeners (they reduce breathability)
Tumble dry on low or hang dry
Do not iron
Bamboo fabric naturally gets softer over time. Treat it gently, and it’ll take care of you for the long run.
Returns
We want you to feel great in your MOKU underwear. If something’s not right, we offer returns or exchanges on unworn, unwashed items within 14 days of delivery.
To be eligible for a return:
- Items must be in original condition with tags and packaging
- For hygiene reasons, we cannot accept worn or washed underwear
Return shipping is the responsibility of the customer, unless the item arrived damaged or incorrect In which case we will send you a replacement free of charge.
To start a return or exchange, just email us using our contact form with your order number and reason. We’ll guide you through the quick process.
We’re a small brand and sustainability-focused — so we avoid unnecessary shipping and waste where we can. Thanks for understanding and supporting conscious fashion.
Any questions?
Just contact us over the in website contact us page and we will answer your questions ASAP.